When the ZGR R&D department designs solutions for clients, not only consider the initial conceptualisation phases and development, we also cover the entire value chain of the project. That is one of the great elements and one of the differential value: a specialised, personalised and local technical service.
As a group of companies specialising in the development of reliable, robust and highly productive solutions for the integrated management of electrical energy, ZGR competes with many companies involved in the various segments of the energy market.
We focus on renewable energies, especially photovoltaics, and battery energy storage. We are a benchmark company in these markets because of the solutions we develop, but also because we are manufacturers and because of the technical service we offer our customers.
A specialised, personalised and local technical service
When the ZGR R&D department designs solutions for a client, we not only consider the initial phases of conceptualisation and development. We also cover the entire value chain of the project. And that is one of the great elements of differential value: a specialised, personalised and local technical service. Supported, by extensive knowledge of the different types of environments and installations where our solutions and devices operate (industries, power grids, railway power grids, photovoltaic plants, etc.).
If we had to define some attributes that characterise ZGR’s technical service, we could say that it has:
- High technical training
- Autonomy and proximity
- Agility and speed of response (presence)
- Flexibility of people (multidisciplinary)
- Vocation and culture
Technical service is above market standards. It is highly focused on maximising the productivity of the customer’s products and systems. To achieve this, we provide a differential value based on the following actions:
- Installation and commissioning.
- Preventive maintenance adapted to the client’s needs.
- Corrective maintenance.
- Levels of follow-up according to the client’s needs.
- Field/factory repairs.
- Analysis of failure modes and effects.
- 24x7x365 service.
- Controlled implementation in the application of “end of life cycles”.
- Technical training of customers.
- Installation analysis and suitability studies.
A geographically distributed service network
With this technical service, ZGR contributes to maximising the productivity of its customers’ installations. We have a geographically distributed service network in Spain, with offices in Vitoria, Toledo, Cordoba, Galicia and Castellón. In other countries, the technical service offices are located in Bogota (Colombia), Mexico City (Mexico) and Ciudad Juarez (Mexico).
Among the many cases of application of our technical service, we can highlight some reference example, in which we carry out maintenance work (bimonthly, six-monthly or annual schedules) and technical assistance with limited action times. The KAIXO 60MW photovoltaic plant in Ciudad Juárez (Mexico), the Jarreta and Carracha wind farms in La Muela (Zaragoza, Spain) or the Mercadona logistics centres are some of these reference examples.
You can access more information about ZGR’s technical service by clicking here.