We have successfully completed a new training program covering all key aspects of DVR technical service activities.
This program was held at our production plant in Vitoria over two days and delivered to five Schneider Electric specialists from the United Kingdom, Austria, and Sweden, with both technical service and technical-commercial profiles.
This training is part of the framework agreement that ZGR Corporación has maintained with Schneider Electric since 2020, under which the Spanish company is the global supplier of DVR systems for the energy multinational.
What does a DVR technical service training program cover?
Throughout the practical sessions, these SE professionals acquired detailed knowledge of the complete on-site DVR technical service cycle:
- Equipment installation in the plant.
- Commissioning: participants witnessed a real start-up, not a simulation.
- Preventive and corrective maintenance.
- Troubleshooting: equipment behavior during voltage sags and real incident scenarios.
Participants worked directly on the shop floor alongside a fully operational DVR, enabling a level of knowledge transfer far superior to purely theoretical training. Observing in real time how the equipment reacts to a voltage sag or to an actual fault condition is something that cannot be replicated through technical documentation alone.
In parallel, they had the opportunity to learn directly from the engineers responsible for DVR design about the core engineering and power electronics of the system. From field engineers, they gained valuable practical know-how on how to respond to different fault scenarios, as well as detailed procedures related to installation and commissioning protocols.
The ZGR Corporación framework agreement with Schneider Electric: more than a supply contract
Since 2020, ZGR Corporación has been a global supplier of DVR systems to Schneider Electric for demanding industrial environments. In 2024, this alliance was strengthened with the signing of a new framework contract for the supply of Intermediate Power and High Power DVRs, as well as Low and Medium Voltage solutions in Colombia and the rest of Latin America.
However, the agreement goes beyond equipment supply. Sessions like this demonstrate that ZGR acts as a long-term technology partner: we train the teams who will install, operate, and maintain our equipment in the field, ensuring that every DVR delivers maximum performance throughout its entire service life and that SE customers receive the highest level of on-site technical support.
Can your company receive DVR technical service training?
Although this program was developed exclusively for Schneider Electric, the DVR technical service offered by ZGR to its customers includes the possibility of arranging “In Company” technical training or training at our facilities. The objective is to provide professionals with the most complete practical and technical foundation required to fully master the DVRs installed at their sites, adapted to their specific operating conditions.
If your technical team needs training in installation, commissioning, maintenance, or troubleshooting of ZGR DVR systems, contact us at servicios@zigor.com and we will provide a customized solution.
DVR technical service is as important as the equipment itself: it guarantees a fast response to incidents
DVR: Dynamic Voltage Restorers for electro-intensive industries
DVR (Dynamic Voltage Restorer) systems are capable of compensating voltage sags of up to 60% without the need for batteries, acting almost instantaneously. They are a critical solution for electro-intensive industries where a production stop represents a very high economic cost.
Un servicio técnico de DVR es tan importante como el propio equipo, garantiza tiempos de respuesta más rápidos ante incidencias, reduce la dependencia del fabricante y contribuye a alargar la vida útil del sistema. Puedes ampliar este tema en nuestro artículo sobre servicio técnico para DVRs industriales.
DVR technical service is as important as the equipment itself. It ensures faster response times in the event of incidents, reduces dependence on the manufacturer, and contributes to extending the system’s operational lifetime.
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